SiteStoreSiteStore Support
Help with your construction project workspace, documents, photos, and account.
Contact support
Include your company name, device model, and a description of the problem. Never send your password or verification codes.
Common questions
How do I reset my password?
Use Forgot password with your account email address. Check your junk folder for the reset email. Contact support if you still cannot sign in.
How do I get access to my company workspace?
Ask your company administrator or director to create your account and assign access to the projects and folders you need. Contact support if you cannot identify your administrator.
Why can I not see a project or folder?
Your company membership and assigned folder permissions determine what you can access. Ask your administrator to check your account and access permissions.
How do I add photos or documents?
Open a project, then the folder where the file belongs, and choose the upload option. You can select an existing file or take a new photo on a supported device. Keep the app open until the upload finishes.
What if camera access is unavailable?
You can choose existing files instead. To change camera access on iPhone or iPad, open Settings, find SiteStore under Apps, and check its camera permission. Available settings depend on your device and iOS version.
An upload failed. What should I do?
Check your internet connection and try again. If it still fails, contact support with the file type and size, the error message, and your device model. Do not email confidential project files unless support asks you to share them securely.
Account and privacy requests
Contact support above for account updates, deletion requests, or questions about your personal information. Company project records may require your company administrator's approval.
Read the Privacy Policy